This document is provided in English. An Italian translation is available upon request at legal@faberlog.com.

Refund Policy

Last updated: June 2026

1. Subscription Model

Faberlog Pro is billed on a monthly subscription basis. You may cancel your subscription at any time. There are no long-term contracts or commitments.

2. No Refunds on Partial Months

Because the subscription is billed monthly in advance, we do not issue refunds or credits for partial months of service. If you cancel mid-month, you will continue to have Pro access until the end of the current billing period.

3. Exception — Major Service Outage

If Faberlog experiences a major outage lasting more than 48 consecutive hours within a single billing period, you may request a refund for that month. To request a refund under this policy, email support@faberlog.com with your account email and the billing period in question.

Refund requests due to outages must be submitted within 14 days of the end of the affected billing period.

4. How to Cancel

To cancel your Pro subscription:

Go to Settings in your Faberlog account
Navigate to the Plan section
Click “Cancel subscription”

Your subscription will remain active until the end of the current billing period. After that, your account will automatically downgrade to the Free plan. All your data will be retained.

5. Downgrade Effects

When your account is downgraded to the Free plan:

All your customers, jobs, phases, and files remain accessible
You are limited to 10 active jobs
Pro-only features (unlimited jobs, advanced reports) become unavailable
You can resubscribe to Pro at any time to regain full access

6. Payment Disputes

For European customers, payment disputes are handled by Paddle through their formal dispute resolution process. Please contact Paddle support directly for chargeback or payment dispute matters.

7. Contact

For questions about this refund policy, contact us at support@faberlog.com.